Real Results, Real Businesses

See how Malaysian businesses are transforming customer experience dan scaling revenue dengan Aftersale.my

E-commerce - Health & Wellness

The Challenge

High cart abandonment rate (68%) dan slow customer support response time (avg 4 hours)

The Solution

Implemented WhatsApp AI untuk instant responses dan automated cart recovery sequences via Aftersale.my

Results After 30 days from implementation

+32%
Cart Recovery Rate
< 2 min
Response Time
+45%
Customer Satisfaction
RM 28K
Monthly Revenue Increase
Marketplace - Fashion & Accessories

The Challenge

Managing communication between 50+ sellers dan thousands of buyers. Orders lost due to miscommunication.

The Solution

Centralized inbox dengan separate workflows untuk buyer dan seller queries, automated order updates

Results After 60 days from implementation

-58%
Order Disputes
< 5 min
Seller Response Time
+38%
Buyer Retention
+22%
GMV Increase
Agent-Based - Insurance

The Challenge

Agents struggling to manage lead lists, follow-ups inconsistent, no performance visibility

The Solution

Agent dashboard dengan lead assignment, broadcast campaigns, dan performance tracking

Results After 45 days from implementation

+41%
Lead Conversion
+85%
Follow-up Consistency
+67%
Agent Productivity
+35%
Policies Sold/Month
Services - Beauty Salon

The Challenge

High no-show rates (25%), manual appointment reminders via personal WhatsApp time-consuming

The Solution

Automated appointment reminders, easy rescheduling via AI, post-service follow-ups

Results After 30 days from implementation

-70%
No-show Rate
8 hours
Time Saved/Week
+48%
Rebooking Rate
+18%
Revenue Increase
E-commerce - Food & Beverage

The Challenge

Seasonal products with tight expiry dates, need fast customer response untuk reduce waste

The Solution

Real-time inventory alerts, flash sale broadcasts via WhatsApp, urgent order processing

Results After 21 days from implementation

-82%
Product Waste
34%
Flash Sale Conversion
+92%
Customer Engagement
+25%
Profit Margin

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