Features Built untuk Scale
Everything you need untuk automate customer support, boost sales, dan grow your business.
WhatsApp AI Closer
AI-powered conversations yang rasa macam human. Memory pelanggan untuk personalized replies, handle common questions instantly, dan seamless handover bila perlu human touch.
What's Included:
- ✓Natural language processing untuk understand customer intent
- ✓Customer memory - AI ingat previous conversations dan preferences
- ✓Automated responses untuk FAQs (pricing, shipping, returns)
- ✓Smart escalation - detect bila customer perlu human agent
- ✓Multi-language support untuk diverse customer base
Omnichannel Inbox (WhatsApp Focus)
Centralized inbox dengan WhatsApp sebagai primary channel. Optional integration dengan Facebook, Instagram, dan Email via Founder HQ.
What's Included:
- ✓Unified conversation view across all channels
- ✓WhatsApp Business API integration (Official Meta)
- ✓Quick replies dan canned responses untuk efficiency
- ✓Conversation tagging dan labeling
- ✓Search dan filter conversations by status, date, tags
Auto Follow-Up Sequences
Set once, run forever. Automated follow-up campaigns via WhatsApp, SMS, dan Email untuk different customer journeys.
What's Included:
- ✓Abandoned cart recovery sequences
- ✓Post-purchase follow-ups (delivery updates, feedback requests)
- ✓Lead nurturing campaigns untuk cold leads
- ✓Re-engagement campaigns untuk dormant customers
- ✓Customizable timing dan message templates
Order & Payment via Founder HQ
Deep integration dengan Founder HQ untuk real-time order syncing, payment tracking, dan automated notifications.
What's Included:
- ✓Automatic order status updates via WhatsApp
- ✓Payment confirmation notifications
- ✓Shipping tracking updates
- ✓Customer order history dalam conversation view
- ✓One-click reorder untuk repeat purchases
Roles & Permissions
Granular access control untuk team management. HQ gets full control, agents get focused tools.
What's Included:
- ✓Admin role - full access to settings, reports, team management
- ✓Manager role - team oversight, performance tracking
- ✓Agent role - conversation handling, basic reporting
- ✓Custom permissions untuk specific features
- ✓Activity logs untuk audit trails
Simple Reports & Export
Track what matters. Clean, actionable reports untuk measure performance dan identify improvement areas.
What's Included:
- ✓Conversion rate tracking (lead to sale)
- ✓Average response time metrics
- ✓Agent performance reports
- ✓Campaign effectiveness analysis
- ✓CSV/PDF export untuk external analysis
Frequently Asked Questions
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